Shipping

When your order leaves us

We dispatch available parts within 3 to 5 business days. That is a dispatch time, not a delivery date: how long the parcel then takes depends on the carrier and on where it is going, and we do not promise a delivery date for any destination.

If something in your order will take noticeably longer than that, we tell you rather than let you wonder.

What shipping costs

A flat rate per country, shown in your basket and again at checkout before you pay. There is no cost hidden until the last step.

Some destinations carry a surcharge on top of the country rate, because they cost more to reach: the Balearic and Canary Islands, Ceuta and Melilla, and Madeira and the Azores. Where a surcharge applies it is added and shown in the same place as the rate.

Where we ship

Across Europe. The countries we can reach, and what each costs, are listed in the shipping country selector in the basket. If your country is not in that list we cannot currently ship to you — email us and we will tell you whether that can change.

Tracking

When your parcel is on its way you receive a track and trace link by email.

If something goes wrong

If a parcel arrives damaged, tell us within a reasonable time and keep the packaging — the carrier will usually want to see it before settling a claim. If a parcel does not arrive at all, contact us and we will chase the carrier.